Smarter Citizen Services
Powered by AI
Citizen Copilot helps residents find answers and local resources with one simple question—reducing calls, forms, and staff workload.
Smarter Citizen Services
Transform How You Serve Your Community
Our AI-powered platform combines search, instant answers, and engagement tools to save staff time and deliver better resident experiences.
211 Smart Resource Finder
One Search for Every Local Service
Eliminate the maze of forms and outdated directories. Residents simply ask in plain language and instantly discover the local programs, benefits, and services they qualify for.
Answer Engine
Instant Answers, Trusted Information
Reduce call volume and staff workload with an AI-powered help desk that delivers accurate, policy-aware answers across web, SMS, and chat—24/7.
Community Engagement
Resident Engagement Hub
Build stronger connections with your community. Send timely alerts, gather feedback, and keep residents informed—while gaining insights into what matters most to them.
Engage Residents. Empower Agencies.
Give residents multiple ways to connect. Give agencies full control to customize, manage, and measure.
Resident Experience
How Residents Connect
Web Chatbot
Residents can chat with your agency's AI assistant 24/7.
SMS Assistant
Residents can text your agency for quick answers and updates.
WhatsApp Assistant
Chat with your agency's AI assistant on WhatsApp and get answers instantly.
Dedicated Mobile App
Residents can access all features on their mobile device.
Agency Control
Agency Customizations
Knowledge Base Curation
Agencies can curate a knowledge base for residents to access.
Branding & Messaging
Agencies can brand and customize their messaging to residents.
Analytics Dashboard
Agencies can view analytics and metrics to measure the effectiveness of their AI assistant.
Integration Options
Agencies can integrate with their existing systems and tools.
FAQ
Everything You Need to Know.
From setup to security, here are the answers agencies want before choosing Citizen Copilot.